Terms and Condition

By accessing our Site or using our Services, you agree to these Terms and Conditions. If you do not agree to these Terms, you may not use our Services.

To use our Services, you must be at least 18 years of age or have the consent of a parent or guardian. You must also have the legal capacity to enter into a binding contract.

CareRide NEMT Services provides non-emergency medical transportation services, including but not limited to ambulatory transportation, wheelchair transportation, stretcher transportation, and long-distance medical transportation.

• Booking Process: All transportation services must be booked in advance through our Site, by phone, or through an authorized third party.
• Cancellations: Cancellations must be made at least 24 hours before the scheduled pick-up time. Cancellations made less than 24 hours in advance may incur a cancellation fee.
• No-Show Policy: If you fail to be present at the designated pick-up location without prior notice, you may be charged the full amount for the scheduled service.

• Pricing: All prices for our Services are provided upfront during the booking process. Prices may vary based on the type of service, distance, and any additional requirements.
• Payment Methods: We accept payment by credit card, debit card, and certain insurance plans. Payment is required at the time of booking unless otherwise arranged.
• Insurance Claims: It is your responsibility to ensure that your insurance covers the cost of our Services. We are not liable for any claims denied by your insurance provider.

• Prohibited Behavior: You agree not to engage in any illegal, harmful, or disruptive behavior while using our Services. This includes, but is not limited to, harassment, theft, vandalism, or violence towards our staff or other passengers.
• Property Damage: You are responsible for any damage to our vehicles or equipment caused by your negligence or misconduct.

• Service Availability: While we strive to provide reliable and timely transportation, we cannot guarantee the availability of Services at all times. Delays may occur due to traffic, weather, or unforeseen circumstances.
• Limitation of Liability: CareRide NEMT Services is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Services, except as required by law.
• Disclaimer of Warranties: Our Services are provided "as is" and "as available," without any warranties of any kind, either express or implied.

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

We reserve the right to terminate or suspend your access to our Services at any time, without notice, for conduct that we believe violates these Terms, is harmful to other users, or is illegal.

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated date. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

a. Information We Collect
We collect personal information that you provide to us directly, such as your name, address, phone number, email address, and payment details. We also collect medical information necessary for providing our transportation services, such as your mobility needs and appointment details.

b. How We Use Your Information
The information we collect is used to:

• Provide and manage our transportation services.
• Process payments and manage billing.
• Communicate with you about your bookings, including confirmations and reminders.
• Improve our services based on your feedback and usage.
• Comply with legal obligations and protect our legal rights.

c. Sharing Your Information
We do not share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors or IT support.
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order or subpoena.
• Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

d. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and access controls.

e. Your Rights
You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal information, subject to legal or contractual obligations.
• Opt out of receiving marketing communications from us.

To exercise these rights, please contact us at privacy@careride.com.

f. Retention of Information
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

a. Acceptance of Terms
By using our website and services, you agree to be bound by our Terms of Service. These terms govern your use of our services and outline your rights and responsibilities.

b. Service Availability
We strive to ensure that our services are available and reliable at all times. However, we do not guarantee uninterrupted service and are not liable for any delays, interruptions, or losses that may occur.

c. User Conduct
You agree to use our services only for lawful purposes and in a manner that does not infringe on the rights of others. You are responsible for any content you provide or actions you take while using our services.

d. Limitation of Liability
To the fullest extent permitted by law, CareRide NEMT Services is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability for any claims related to our services is limited to the amount you paid for the service in question.

e. Changes to the Terms
We may update our Terms of Service from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.

a. What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us understand how you interact with our site and improve your user experience.

b. How We Use Cookies
We use cookies to:

• Remember your preferences and settings.
• Analyze site usage and performance to improve our website.
• Provide personalized content and recommendations.

c. Managing Cookies
You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

d. Third-Party Cookies
We may use third-party services, such as analytics providers, that set their own cookies on our site. These cookies are subject to the privacy policies of the respective third parties.

a. Ownership of Content
All content on our website, including text, images, graphics, logos, and software, is the property of CareRide NEMT Services or its licensors and is protected by copyright, trademark, and other intellectual property laws.

b. Use of Content
You may access and use the content on our website for personal, non-commercial purposes. Any unauthorized use, reproduction, or distribution of the content is prohibited.